Shipping policy
Last updated: November 13, 2026
Thank you for shopping with Cinehush. This policy explains how we ship your order and what to expect after you buy.
Where we ship
We ship to the United States, Canada, Singapore, Malaysia and Hong Kong SAR.
Shipping cost
Standard tracked shipping is free on every order to these destinations. Prices shown in your local currency already include delivery.
Processing time
Orders are prepared and handed to the carrier within 1–3 business days (excluding weekends and public holidays).
Estimated delivery times (after dispatch)
- United States and Canada: about 9–15 business days
- Singapore: about 7–10 business days
- Malaysia and Hong Kong SAR: estimated 10–20 business days
Delivery times are estimates, not guarantees, and may be affected by customs, carrier delays or events outside our control. Orders with more than one product (for example a bundle) may arrive as separate parcels with separate tracking numbers.
Tracking
You will receive an email with a tracking number and link once your order ships. Tracking can take a few days to show the first scan.
Customs, duties and taxes
Orders to Canada may be subject to GST/HST and carrier brokerage fees collected on delivery, which are the customer's responsibility unless they were collected at checkout. For other destinations, any charges collected at checkout are shown before you pay.
Address
Please check your address at checkout. To change or cancel an order, email us as soon as possible; we can usually help before the order is dispatched.
Lost, damaged or delayed parcels
If your parcel is lost, arrives damaged, or shows no tracking update for 10 days, email us and we will replace it or refund you.
Questions?
Email support@getcinehush.com. Cinehush is a brand of Proofhouse Ventures, Singapore.