Refund policy

Last updated: November 12, 2026

Our 30-day promise

If your Cinehush order arrives damaged, faulty, not as described, or you received the wrong item, email support@getcinehush.com within 30 days of delivery with your order number and a photo or short video of the issue. We will send a replacement or refund you in full to your original payment method. You do not need to send the item back unless we ask you to.

Change of mind

If you change your mind, you can request a return within 30 days of delivery for items that are unused and in their original, unopened packaging. Email support@getcinehush.com first: we will reply with return instructions and the return address. You pay the return shipping cost. Items sent back without a return request cannot be accepted. We refund the item price to your original payment method within 5 business days of receiving and checking the return; original shipping was free, so nothing is deducted for it.

Cancellations

You can cancel your order free of charge before it ships. Email support@getcinehush.com as soon as possible with your order number.

Lost or delayed parcels

If your tracking shows no update for 10 days, or your parcel is lost in transit, email us and we will replace it or refund you.

Refund timing

Your bank or card provider may take a few extra days to show an approved refund.

This policy does not limit any rights you have under the consumer laws of your country.